Privacy Policy

Effective date: January 1, 2026

1. Who we are

ScribeSphere Studio provides creative writing courses and editorial education. You can contact us at [email protected] or +1 (415) 555-0198.

2. Information we collect

• Account data: name, email address, and password hash.
• Transaction data: purchased courses, billing amount, and timestamps. We do not store full payment card numbers; payments are processed by PCI-DSS compliant providers.
• Learning activity: lesson progress, notes, and submissions you voluntarily provide.
• Technical data: IP address, device type, and basic diagnostics for security and reliability.
• Cookies: essential cookies for session management; optional first-party analytics cookies to improve our service.

3. How we use information

• To deliver purchased courses and support your learning experience.
• To provide customer support and respond to inquiries.
• To maintain security, prevent fraud, and debug issues.
• To analyze aggregated usage trends to improve content and navigation.
• To send service emails (receipts, course updates). You may opt out of non-essential marketing emails at any time.

4. Legal bases

We process personal data under legitimate interests (service operation), contract performance (course delivery), consent (optional analytics), and legal obligations (tax and accounting).

5. Data sharing

We share data with vendors who help us operate the service (e.g., payment processors, hosting, email delivery). These providers process data under our instructions and appropriate safeguards. We do not sell personal data.

6. Data retention

We retain account and transaction records for as long as your account is active and as required by law. Course activity data may be deleted upon request unless we must retain it to comply with legal obligations or resolve disputes.

7. Your rights

• Access, rectify, or delete your data.
• Object to or restrict certain processing.
• Portability of data you provided to us.
• Withdraw consent where processing is based on consent.

To exercise rights, contact [email protected]. We may need to verify your identity before fulfilling requests.

8. International transfers

We may process data in the United States and other countries with appropriate safeguards consistent with applicable law.

9. Security

We use encryption in transit, role-based access, and routine backups. No system can be guaranteed 100% secure; we continuously improve safeguards.

10. Cookies

Essential cookies maintain sessions and preferences. Optional analytics cookies measure site performance. You can opt out by rejecting the cookie banner or adjusting browser settings.

11. Children

Our courses are designed for individuals 16+. We do not knowingly collect data from children under 16.

12. Changes

We will update this policy as our services evolve. Significant changes will be communicated via email or in-app notice.

13. Contact

Questions about this policy? Email [email protected].